Refund policy

At Yarra Design, we want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, please review the policy below before requesting a return or exchange.

We accept return requests within 14 days of delivery.

To request a return, please contact us at yarradesign.au@outlook.com with your order number and the reason for your return. Please do not send anything back before receiving return instructions from us.

To be eligible for a return, items must:

Items that do not meet these conditions may be refused and returned to the customer.

Customers are responsible for the cost of return shipping. We do not provide free return labels for returns due to personal preference, change of mind, or incorrect selection.

Original shipping charges are non-refundable, unless the return is due to an error on our part or the item was faulty.

Once your return is received and inspected, we will process the refund to your original payment method. Please allow up to 10 business days for the refund to be processed after the return has been approved. Your bank or payment provider may require additional time for the funds to appear in your account.

For hygiene and product-specific reasons, the following items cannot be returned:

Because our Lucky Scoop products are mystery-style products, specific designs, colors, sizes, or individual pieces cannot be guaranteed or exchanged based on personal preference.

We accept exchange requests within 14 days of delivery, provided the item meets our return conditions.

Customers are responsible for the shipping cost of sending the original item back to us. Once the returned item has been received and approved, we will ship the replacement item according to our available inventory.

If the replacement item has a different price, we will contact you regarding any price difference before processing the exchange.

Earrings, personalized items, customized products, sale items, and opened mystery/surprise products are not eligible for exchange.

We carefully inspect our products before they are packed and shipped.

If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible at yarradesign.au@outlook.com and include:

Please contact us within 48 hours of delivery so that we can investigate the issue and provide the appropriate solution.

If the item is confirmed to be faulty or damaged before use, we may offer a replacement, refund, or other appropriate solution depending on the circumstances.

Normal wear and tear, accidental damage, improper use, or damage caused after delivery are not considered manufacturing defects.

If a parcel is returned to us because:

we will process the refund after the returned parcel has been received by us.

Original shipping costs are non-refundable in these circumstances. If the actual shipping cost incurred by us exceeds the shipping fee originally paid by the customer, the applicable shipping cost may be deducted from the refund.

If you would still like to receive the items after the parcel has been returned to us, a new order and new shipping fee may be required.

For international orders, customers are responsible for providing a complete and accurate delivery address and for paying any applicable customs duties, import taxes, or other charges imposed by the destination country.

Customs policies and charges vary by country and are outside of our control.

If an order is returned because applicable customs duties were not paid or because of an incorrect address provided by the customer, the original shipping cost will not be refundable.

We process orders as quickly as possible. If you wish to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed, packed, or shipped, we may not be able to cancel it. In this case, the order must be handled according to our Return Policy after delivery, if eligible.

Personalized, customized, mystery, or made-to-order items may not be eligible for cancellation once production or preparation has begun.

By placing an order with Yarra Design, you acknowledge that you have read and agreed to the terms of this Return & Exchange Policy.

If you have any questions regarding a return, exchange, or damaged item, please contact our customer service team before sending anything back.